We hope that you will be delighted with your purchase, however in the unlikely event that there is an error with your order please follow the instructions below.
Please Note: Personalised, Own Design and Customised shoes cannot be returned, if an item is faulty we will replace it.
If we make an error with your order please contact us. We aim to remedy any errors or faults as quickly as possible. We do not accept returns on personalised items.
We are also not responsible if you have ordered the incorrect size/colour, entered the incorrect spelling or an incorrect delivery address.
YOUR RIGHT TO CANCEL
If you wish to cancel or amend an order for personalised item(s) please do so within 3 hours of placing your order. Sadly we cannot cancel or amend personalised garments unless notified within this time frame.
MY ORDER IS INCORRECT
If you have received an item which has been personalised incorrectly please contact us within 1-day of receipt.
We do not refund personalised products, if an item has been personalised incorrectly we will correct this.
Nappy Head Limited