Refund Policy

RETURNS
We hope that you will be delighted with your purchase, however in the unlikely event that you wish to return an item(s) or exchange item(s) please follow the procedures below.

Please Note: Personalised, Own Design and Customised garments cannot be returned, unless faulty.

If we make an error with your order please contact us.  We aim to remedy any errors or faults as quickly as possible.  We do not accept returns on customised items (unless faulty).  We are also not responsible if you have ordered the incorrect size, entered the wrong spelling or entered an incorrect delivery address.

YOUR RIGHT TO CANCEL
We aim to dispatch orders within 2-working days therefore if you wish to cancel your order please do so within 24 hours. If you wish to cancel or amend an order for personalised item(s) please do so within 3 hours of placing your order. Sadly we cannot cancel or amend personalised garments unless notified within this time frame.

PLEASE FOLLOW THE FOLLOWING STEPS
Please complete the returns form enclosed with your order. If you do not have a returns from, please contact us and we will send one to you.  All returns must be accompanied by a completed returns form.

If you require an exchange, please place a fresh order for the item(s) you require, complete the returns form and you will receive a refund for the returned item(s).

We highly recommend you send items via recorded delivery as we cannot be held responsible for items that do not reach us. Goods are your responsibility until we have received them. Please remember to get and keep a Proof of Postage.

If we need to refund your postage for any reason, we will only refund the cost of items sent via recorded delivery. We will not refund the cost of postage when sent via registered post (next day delivery).

Your Credit/Debit Card will be refunded within 3-7 working days. Your exchange should arrive within 3-5 working days, if there is a delay we will inform you.

Sadly we do not refund postal charges.

Post your garments with your invoice and a note of the refund/exchange you require to the following address:

Nappy Head Limited
Unit 14
Britannia Estates
Leagrave Road
Luton
LU3 1RJ